KYOrder app support
Help for business owners and managers who use the KYOrder app to view their orders.
Contact support
Email us with the details below and the KYOrder team will reply to the address you write from.
- support@kyorder.com
About the app
The KYOrder app lets business owners and managers who use KYOrder POS view their business’s order information.
- App
- KYOrder
- Operated by
- Alex Chan
- Address
- 11 East Broadway, Suite 9A, New York, NY 10038
How to report a problem
- Email support@kyorder.com with a short subject, such as “Orders not loading”.
- Include your business name and the email address or username you sign in with.
- Describe what happened, what you expected, and the date and time it happened.
- If you can, add a screenshot, your device model, the iOS version and the app version.
Do not send your password or card numbers. Nobody needs them to help you.
Common questions
The app won’t open or keeps closing.
Check your internet connection, close and reopen the app, and install the latest update from the App Store. If it keeps happening, email support@kyorder.com with your device model, iOS version and app version.
I can’t sign in.
Check that you are using the email address or username and password set up for your business. If someone at your business manages logins, they may need to turn on or reset your access. If it still does not work, email support@kyorder.com with your business name.
Some orders are missing.
Check your internet connection and that you are signed in to the right business. If orders are still missing, email support@kyorder.com with the order number, date and time.
How do I delete my account or data?
Email support@kyorder.com from the address on your account and say what you want deleted. The privacy policy explains what can be deleted and what may need to be kept for legal reasons.
Privacy
The privacy policy explains what information the app handles, how it is stored, and how to request deletion.